Customer Care
All of the items you find in our shop are curated with real life, sustainability and craftsmanship in mind. Everything has found a place in our home, or the homes we’ve designed - vintage pieces that have stood the test of time, and newer items that we believe will last for years to come. The seasonal florals are mostly grown and harvested on our floral farm in Prince Edward County, and we source as sustainably as possible in the off-season. If you have any questions that cannot be answered below, send us an email or instagram message and we’ll be happy to chat!
FAQ
Shop
What is your return policy?
We have a no-return/no–exchange policy on vintage items. New items brought back to the store within 7 days of purchase in the original condition can be exchanged for store credit or items of an equal value.
Do you ship / deliver?
Delivery within Roncesvalles (M6R postal code) is offered for a flat rate of $20. Orders placed by 10pm Friday will be delivered that same Saturday or Sunday.
Stay tuned - we will be shipping Canada-wide soon!
Are you taking items on consignment?
Yes! If you’ve been in our store and have items or art that you feel is well aligned, send us an email or instagram message with photos and prices, or stop by the shop any time!
Events
What is your cancellation policy for event / workshop tickets?
Life happens! If you book tickets to one of our events and can no longer make it, we’ll gladly offer you shop credit which can be applied to a future event. Most of our events require advanced preparation of materials by the workshop hosts, so we are unable to offer refunds.
Do you rent your space?
Yes! We’ve hosted art openings, pop up dinners, graduation parties, private workshops and more! Get in touch to tell us what you have in mind!
Studio
Do you do wedding florals?
Yes! Email us, send us a message on instagram, or pop by our store to tell us more about your vision for the perfect day.
What are your rates for interior design?
Rates vary based on project specifics. Email us, send us a message on instagram, or visit the store and ask for Kate!
What is the design process?
After our initial intake email/call, you send us an email with all your project inspiration - pinterest boards, colour inspiration, photos, flowers, whatever it is! We then schedule an initial consultation (flat fee) where Kate will share a design proposal/brief based on your project inspiration.
If the vision is aligned, a retainer (proportional to the projected overall budget, and applied to the final invoice of the project) is paid, and the fun begins! You’ll work directly with Kate to realize your vision - whether it’s a new build needing architectural drawings or a colour consultation, or finding the perfect finishes and furnishings, we engage in a highly collaborative process that brings your design dreams to life!